Member News Releases

FOR IMMEDIATE RELEASE:
November 16, 2007

FOR MORE INFORMATION CONTACT:
Christine Priester

Sherman Hospital Physician Satisfaction Score Jumps from 51st to 93rd Percentile

ELGIN, IL – Sherman Hospital is excited to announce results from the 2007 Physician Satisfaction survey conducted by Press Ganey, the healthcare industry leader in satisfaction measurement and improvement. Sherman’s overall physician satisfaction score rose this year from the 51st to the 93rd percentile, an amazing increase in one year.

Sherman's survey results were compared to 305 like-sized hospitals throughout the nation and over 52,000 physicians in the Press Ganey database. With an overall mean score of 79.3, Sherman was placed in the 93rd national percentile rank.

"Moving from the 51st to the 93rd percentile is an extraordinary leap in one year," said Rick Floyd, President & CEO. "It is a result of the efforts of physicians and the Sherman team working together over the past year making necessary changes so we’re a great place for physicians to bring their patients."

"It really is remarkable. Sherman should be so proud of these results," said Rebecca Gudorf, a Principal Consultant with Press Ganey.

Sherman surveys its medical staff every year to gauge their opinions of hospital quality and efficiency, and to spotlight administrative concerns. In turn, Sherman can address the issues and opportunities suggested and provide a better place for physicians to practice medicine.

Key highlights from this year's survey include:

  • A record 200 Sherman Medical Staff completed the survey, a 33 percent increase from last year's response rate
  • Improvement on every question on the survey
  • No question scored lower than 50 percent
  • Greatest increases seen in the Emergency Department and Anesthesia
  • The most significant increases came in the areas that were identified as problems in the 2006 survey, indicating that action was taken to address concerns

 

"In the last year, Sherman Hospital has made great strides in physician satisfaction by focusing on physician feedback from the 2006 survey," said Deepak Khurana, MD, Medical Staff President. "I am very happy that Sherman has done so much to improve the environment at Sherman so it is a great place for physicians to practice and bring patients for care. The physician satisfaction results reflect the medical staff's recognition of this effort."

"We believe that physician satisfaction is an integral part of our organizational efforts to become one of the best community hospitals in the nation and while there is still work to do, we are well on our way," said Ian Jones, MD, Vice President of Clinical Performance.

For more than 20 years, Press Ganey has been committed to providing insightful information that allows more than 7,000 health care facilities to continuously improve their performance. Sherman Hospital has provided residents of the northwest suburbs with caring, compassionate and quality healthcare for more than a century. For more information call 800-397-9000 or visit www.shermanhealth.com.